Miracle Service - Industries Served

Office Equipment Industry

As an office equipment dealership, you're facing stiff competition in a highly demanding market.

You need to increase your overall profitability.  Miracle Service does that for you — helping you work smarter, cut costs, boost sales, retain customers and gain higher profits. Our service software helps.

Your MPS Future: Most equipment and copier service management dealerships today are enhancing their business with Managed Print Services. A successful MPS strategy requires the support of a strong dealer management system. Miracle Service has responded with MPS enhancements — from sales pipeline management through to order, contract management and renewals.

Manage More Meter Contracts:Service and Meter Contracts are a key component of a dealer's business, and with Miracle Service you can manage them with ease.  Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings, meter billings and contract expirations/renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Integration with Print Management Solutions:Miracle Service integrates with leading print management solutions to seamlessly upload meter reads  into the Miracle Service database, including: Print Audit™, PrintFleet™, Print Tracker™, FMAudit™ and more.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supplies for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and copier service management lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Medical Industry

For companies that service and maintain medical equipment, you work in a complex, highly regulated industry where quality and efficiency come first.

Miracle Service has all the features needed to help your business increase its competitive advantage, top line revenue and bottom line profitability, while helping you track and maintain critical records used to meet regulatory compliance. You’ll gain an advantage in the medical equipment maintenance industry that improves every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Equipment Service History: Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, medical equipment management and service history information, plus quick and efficient service technician scheduling.

Service Contracts: Service contracts are a key component of medical service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management: With complete inventory management for medical equipment system sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

eForms Certificate Retrieval System: When performing on-site inspections, technicians record the data on their tablets or laptops directly into your centralized database using the Mobile Field Technician Console.  Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button!

Miracle Service manages the complete medical equipment maintenance lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

Fire Protection Industry

Fire inspection and fire protection software is a boon to companies that install, repair and maintain fire suppression systems, Miracle Service has the features and capabilities to significantly streamline your operations.

Better manage your inspections and customer equipment deficiencies to ensure you are not losing revenue opportunities.  Get better control over your inspection documentation and have it available to prove inspection compliance at the touch of a button!  You’ll gain capabilities that improve every aspect of your business — including contract administration, inventory control, invoicing and profitability.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling. The benefits of fire alarm inspection software are tangible

eForms Certificate Retrieval System:When performing on-site inspections, technicians record the data on their tablets or laptops directly into your centralised database using the Mobile Field Technician Console. Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button! 

Service Contracts:Service contracts are a key component of many businesses, and with Miracle Service you can manage them with ease. Dispatchers and fire protection technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that inspections are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.

Telecommunications Industry

For companies that install, repair and maintain telecommunications equipment, Miracle Service has all the features needed to help your business be more informed, more productive, and more profitable.

You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.

Service Contracts:Service contracts are a key component of your service business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalised and exceeding expectations.

ATMs & Banking Equipment

For companies that maintain ATMs and Banking Machines, keeping them operational is critical for revenue generation. ATM management software will make managing your installed machines more efficient.

 Miracle Service will show you the profitability of each of your installed machines and pinpoint the high cost units that are impacting your company's profits. By tracking daily service calls through completion, it drives the reliability analysis of each machine giving you critical profitability information. With Miracle Service you’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. When priorities change, the drag-and-drop visual scheduler makes managing those changes simple and straight forward. Our ATM management software is a boon to your business.

Equipment Service History:Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling. Centralized ATM management software keeps track of the details.

Service Contracts:Service contracts are a key component of your service business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.

Inventory Management:With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialised or non-serialised parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.